Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions
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Descrição
When things go horribly wrong during a stay, the company’s secretive safety team jumps in to soothe guests and hosts, help families—and prevent PR disasters.
Airbnb has a secret 'black box' team that forks over $50 million a year in settlements
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Airbnb has a secret 'black box' team that forks over $50 million a year in settlements
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