Merely policy clients? citizen agency during street-level policy implementation and public service delivery
Por um escritor misterioso
Descrição
Serving As a Representative of the People: A Guide to Engaging Your Constituents
PDF) Policy-making at a street-level: why does implementation process matter?
PDF) When politicians do not care for the policy: Street-level compliance in cross-agency contexts
Chapter 2 - Literature Review, Customer-Focused Service Guarantees and Transparency Practices
Citizen engagement in public services in low‐ and middle‐income countries: A mixed‐methods systematic review of participation, inclusion, transparency and accountability (PITA) initiatives - Waddington - 2019 - Campbell Systematic Reviews - Wiley
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