3 Conceptual framework by Hennig-Thurau et al. (2006). x 1
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7 Emotion in Organizations Academy of Management Annals
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Generation, susceptibility, and response regarding negativity: An
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Administrative Sciences, Free Full-Text
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Emotional intelligence and boundary‐spanning behavior among door
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Do managerial communications improve customer satisfaction and
It makes a difference! Impact of social and personal message
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7 Emotion in Organizations Academy of Management Annals
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Proposed conceptual model. (Adapted from theory of co-creation
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Proposed theoretical framework.
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3 Conceptual framework by Hennig-Thurau et al. (2006). x 1
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Full article: A conceptual framework of macrolevel and microlevel
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In)compatibilities in sustainable luxury signals - ScienceDirect
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PDF) Online Customer Experience: A Conceptual Framework
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Frontiers Emotional Labor in Knowledge-Based Service
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Empathy and Delight in a Personal Service Setting - Thi Nguyet Que
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