3 Conceptual framework by Hennig-Thurau et al. (2006). x 1
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7 Emotion in Organizations Academy of Management Annals
Generation, susceptibility, and response regarding negativity: An
Administrative Sciences, Free Full-Text
Emotional intelligence and boundary‐spanning behavior among door
Do managerial communications improve customer satisfaction and
It makes a difference! Impact of social and personal message
7 Emotion in Organizations Academy of Management Annals
Proposed conceptual model. (Adapted from theory of co-creation
Proposed theoretical framework.
3 Conceptual framework by Hennig-Thurau et al. (2006). x 1
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