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What Is the Difference Between WFM and WFO?

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Paul Turner at Genesys, Nikki Quinn at Playvox, and Alex O’Donovan at Business Systems discuss the difference between Workforce Management (WFM) and Workforce Optimization (WFO). What Is the Difference Between WFM and WFO? Paul Turner (Genesys) This technology has evolved.
What Is the Difference Between WFM and WFO?
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