The Case for Trash-Talking at Work, According to Research

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Descrição

Though executives are acutely attuned to the role of competition in the workplace, far less attention has been paid to the role of competitive communication — trash-talking. Trash-talking is pervasive in organizations. When researchers surveyed office employees at Fortune 500 companies, they found that 57% of the employees reported that trash-talking occurs on a monthly basis. Trash-talking increases the psychological stakes of competition and boosts the motivation and productivity of the target. However, because trash-talking boosts motivation and the drive to defeat an opponent, it can also promote the use of unethical behavior. Furthermore, trash-talking undermines creativity. Managers should understand these effects — and be careful the next time they decide to badmouth a competitor.